Privacy Policy

Piloto opcional de medición con PostHog

Nuestro piloto opcional de medición con PostHog requiere una nueva elección de consentimiento de Analítica. Nuestro proyecto utiliza la región US Cloud de PostHog, en Estados Unidos.

Según las condiciones de los planes de pago de PostHog, los datos de eventos están disponibles para su análisis dentro de un plazo de siete años. Este plazo no garantiza que los datos anteriores se eliminen automáticamente; la eliminación de datos es una acción independiente.

Si se activa, el piloto solo funcionará después de que acepte Analítica en determinadas páginas públicas. Medirá la navegación, los clics para llamar, el inicio y el envío correcto de formularios de presupuesto, la apertura de preguntas frecuentes y los clics en enlaces a contenido público desde las páginas de nuestro blog. Los datos del evento incluyen la acción, una categoría general de página, el idioma, la hora e identificadores aleatorios. El identificador del navegador se mantiene únicamente en la memoria de la página. Los datos del evento no incluyen nombres, teléfonos, correos electrónicos, direcciones de inmuebles, respuestas de formularios, URL, parámetros de consulta ni páginas de origen. El piloto no rastrea cuentas de clientes ni páginas de financiación, ni crea perfiles personales, ni graba sesiones, ni captura automáticamente otras interacciones, ni recopila contenido de consola o red, ni envía mensajes del chat a PostHog.

Una solicitud a PostHog expone necesariamente su dirección de red y la información habitual de conexión a PostHog. El piloto está configurado para solicitar que no se almacenen direcciones IP ni se añadan datos de ubicación; esto no hace que la conexión sea anónima. No crea cookies analíticas ni identificadores persistentes del navegador. Tras el consentimiento, guarda un indicador de aceptación o rechazo de PostHog en el almacenamiento local del navegador, junto con su elección de consentimiento del sitio; este indicador permanece hasta que borre los datos del sitio. Rechace Analítica para impedir las solicitudes del piloto. Puede retirar su consentimiento en Preferencias de cookies en cualquier momento; esto detiene los eventos futuros, pero no recupera los ya enviados. El piloto también respeta Global Privacy Control y Do Not Track.

Política de privacidad de PostHog

Information We Collect

When you visit talyaroofing.com or contact us, we may collect: your name, email address, phone number, property address, project details submitted through contact forms, and technical data like browser type and IP address through analytics tools.

How We Use Your Information

We use collected information to: provide roofing estimates and services, respond to inquiries, schedule inspections, improve our website experience, and send relevant communications about your project. We never sell your personal information to third parties.

Analytics & Cookies

We use Google Analytics (GA4) to measure traffic, Umami as a second cookieless visit counter, and Meta (Facebook) Pixel plus Apollo.io — a B2B service that identifies which organisation a visitor belongs to — for advertising. Google Analytics runs on every visit, including before you answer the cookie banner — but until you accept it is held in Google’s “denied” consent state, which records the page view without writing a cookie or any lasting ID to your device and without identifying you. Umami loads only if you accept Analytics. Meta Pixel and Apollo load only after you explicitly allow Marketing cookies, and we honor the Global Privacy Control browser signal as an automatic opt-out for those. Rejecting means none of those three is loaded at all. For the full list of cookies, what they do, and how to change your choices at any time, see our Cookie Policy. The optional PostHog pilot described above requires a new Analytics consent choice and uses only the limited event data described in that section.

Two things are placed on your device before you answer the banner, and rejecting does not remove them. NEXT_LOCALE records the language the page was served in and is deleted when you close your browser. talya_vid is a random ID our server gives your browser on its very first request and keeps for 30 days: the chat widget requires it to confirm that a lead form came from the browser that held the conversation, and in our customer records it links that conversation to a contact form you send afterwards. It is enquiry handling and attribution rather than something the page needs in order to load, so we list it separately in the Cookie Policy instead of calling it strictly necessary. It is HttpOnly — no script on the page can read it — and it is not shared with Google, Meta, Umami or Apollo.

Our chat widget also writes to your browser’s own storage on first load, before any consent choice: when you were last here, and the recent messages of your conversation, so a returning visitor is not started from scratch. If you tell the chat your name or what you are interested in, that is kept there too. None of it is transmitted with your ordinary page requests, and clearing site data in your browser removes all of it. The Cookie Policy lists each item by name.

SMS/Text Messaging Terms

Talya Roofing LLC may send SMS/text messages related to your roofing inquiry, inspection scheduling, appointment reminders, project updates, service follow-up, emergency response, and occasional promotional messages if you have expressly opted in. For full details, see our SMS Terms & Conditions.

• Opt-In Methods: You may opt in by submitting a website contact form, opting in through our website chat widget, providing verbal consent during a phone call with our team, sending us a text message first, or requesting service, an estimate, or an inspection.
• Message Frequency: Message frequency varies depending on your project and communication preferences. You may receive up to 5 messages per week.
• Message & Data Rates: Message and data rates may apply. Please contact your wireless carrier for details about your messaging plan.
• Opt-Out: You can opt out at any time by replying STOP to any message. After opting out, you may receive one final confirmation message. You will no longer receive SMS messages from Talya Roofing unless you opt back in.
• Help: For assistance, reply HELP to any message, or contact us at (912) 999-7989 or samed@talyaroofing.com.
• Supported Carriers: Carriers are not liable for delayed or undelivered messages. Compatible with all major US carriers including AT&T, T-Mobile, Verizon, and others.
• Consent: Consent to receive text messages is not a condition of purchase. By opting in, you confirm that you are the owner or authorized user of the mobile number provided.

Data Security

We implement industry-standard security measures to protect your personal information. All form submissions are encrypted via HTTPS. We retain customer data only as long as necessary to provide our services and comply with legal obligations.

Your Rights

You have the right to: access your personal data, request correction or deletion, opt out of marketing communications, and request a copy of data we hold about you. Contact us at samed@talyaroofing.com for any privacy-related requests.

Contact Us

Talya Roofing
6606 Abercorn St Suite 119, Savannah, GA 31405
Phone: (912) 999-7989
Email: samed@talyaroofing.com