Privacy Policy

Optional PostHog measurement pilot

Our optional PostHog measurement pilot requires a new Analytics consent choice. Our project uses PostHog’s US Cloud region in the United States.

Under PostHog’s paid-plan terms, event data is available for analysis within a seven-year window. This window does not guarantee that older data is automatically deleted; data deletion is a separate action.

If enabled, the pilot will run only after you accept Analytics on selected public pages. It measures page navigation, phone-button clicks, quote-form starts and successful submissions, FAQ openings, and clicks on public-content links from our blog pages. The event data contains the action, a broad page category, language, time, and random identifiers. The browser identifier is kept only in page memory. Event data does not include names, phone numbers, email or property addresses, form answers, page URLs, query strings, or referrers. The pilot does not track customer accounts or financing pages, create person profiles, record sessions, automatically capture other interactions, collect console or network contents, or send chat messages to PostHog.

A request to PostHog necessarily exposes your network address and standard connection information to PostHog. The pilot is configured to request no IP storage or location enrichment; this does not make the connection itself anonymous. It sets no analytics cookie or persistent browser identifier. After consent, it stores an on/off PostHog consent flag in browser local storage alongside your site consent choice; this flag stays until you clear site data. Reject Analytics to prevent pilot requests. You can withdraw consent through Cookie Preferences at any time; this stops future pilot events but cannot recall events already sent. The pilot also honors Global Privacy Control and Do Not Track.

PostHog Privacy Policy

Information We Collect

When you visit talyaroofing.com or contact us, we may collect: your name, email address, phone number, property address, project details submitted through contact forms, and technical data like browser type and IP address through analytics tools.

How We Use Your Information

We use collected information to: provide roofing estimates and services, respond to inquiries, schedule inspections, improve our website experience, and send relevant communications about your project. We never sell your personal information to third parties.

Analytics & Cookies

We use Google Analytics (GA4) to measure traffic, Umami as a second cookieless visit counter, and Meta (Facebook) Pixel plus Apollo.io — a B2B service that identifies which organisation a visitor belongs to — for advertising. Google Analytics runs on every visit, including before you answer the cookie banner — but until you accept it is held in Google’s “denied” consent state, which records the page view without writing a cookie or any lasting ID to your device and without identifying you. Umami loads only if you accept Analytics. Meta Pixel and Apollo load only after you explicitly allow Marketing cookies, and we honor the Global Privacy Control browser signal as an automatic opt-out for those. Rejecting means none of those three is loaded at all. For the full list of cookies, what they do, and how to change your choices at any time, see our Cookie Policy. The optional PostHog pilot described above requires a new Analytics consent choice and uses only the limited event data described in that section.

Two things are placed on your device before you answer the banner, and rejecting does not remove them. NEXT_LOCALE records the language the page was served in and is deleted when you close your browser. talya_vid is a random ID our server gives your browser on its very first request and keeps for 30 days: the chat widget requires it to confirm that a lead form came from the browser that held the conversation, and in our customer records it links that conversation to a contact form you send afterwards. It is enquiry handling and attribution rather than something the page needs in order to load, so we list it separately in the Cookie Policy instead of calling it strictly necessary. It is HttpOnly — no script on the page can read it — and it is not shared with Google, Meta, Umami or Apollo.

Our chat widget also writes to your browser’s own storage on first load, before any consent choice: when you were last here, and the recent messages of your conversation, so a returning visitor is not started from scratch. If you tell the chat your name or what you are interested in, that is kept there too. None of it is transmitted with your ordinary page requests, and clearing site data in your browser removes all of it. The Cookie Policy lists each item by name.

SMS/Text Messaging Terms

Talya Roofing LLC may send SMS/text messages related to your roofing inquiry, inspection scheduling, appointment reminders, project updates, service follow-up, emergency response, and occasional promotional messages if you have expressly opted in. For full details, see our SMS Terms & Conditions.

• Opt-In Methods: You may opt in by submitting a website contact form, opting in through our website chat widget, providing verbal consent during a phone call with our team, sending us a text message first, or requesting service, an estimate, or an inspection.
• Message Frequency: Message frequency varies depending on your project and communication preferences. You may receive up to 5 messages per week.
• Message & Data Rates: Message and data rates may apply. Please contact your wireless carrier for details about your messaging plan.
• Opt-Out: You can opt out at any time by replying STOP to any message. After opting out, you may receive one final confirmation message. You will no longer receive SMS messages from Talya Roofing unless you opt back in.
• Help: For assistance, reply HELP to any message, or contact us at (912) 999-7989 or samed@talyaroofing.com.
• Supported Carriers: Carriers are not liable for delayed or undelivered messages. Compatible with all major US carriers including AT&T, T-Mobile, Verizon, and others.
• Consent: Consent to receive text messages is not a condition of purchase. By opting in, you confirm that you are the owner or authorized user of the mobile number provided.

Data Security

We implement industry-standard security measures to protect your personal information. All form submissions are encrypted via HTTPS. We retain customer data only as long as necessary to provide our services and comply with legal obligations.

Your Rights

You have the right to: access your personal data, request correction or deletion, opt out of marketing communications, and request a copy of data we hold about you. Contact us at samed@talyaroofing.com for any privacy-related requests.

Contact Us

Talya Roofing
6606 Abercorn St Suite 119, Savannah, GA 31405
Phone: (912) 999-7989
Email: samed@talyaroofing.com