Privacy Policy
Last updated: July 16, 2025
Your Privacy Matters
At Talya Roofing, we're committed to protecting your privacy and being transparent about how we collect, use, and protect your personal information. This policy has been updated to reflect the latest privacy regulations and digital age requirements.
1. Who We Are
Talya Roofing ("we," "our," or "us") is a Georgia-licensed roofing contractor headquartered at 6606 Abercorn St., Ste 119, Savannah, GA 31405, USA. We provide roofing, gutter, storm restoration, inspection, and related services throughout Southeast Georgia.
2. Information We Collect
| Category | Examples | Purpose |
|---|---|---|
| Contact Information | Name, address, email, phone number | Estimates, scheduling, customer support |
| Project Details | Roof type, damage notes, insurance data | Preparing proposals, performing services |
| Media & Documentation | Photos/videos during inspections, job progress | Documentation, quality assurance, marketing (with consent) |
| Payment & Billing | Invoices, transaction amounts (PCI-compliant processing) | Payment processing, bookkeeping |
| Digital Tracking Data | IP address, device info, cookies, analytics data, AI interactions | Site performance, personalization, marketing attribution |
Child Privacy: We do not knowingly collect personal data from children under 13. If you believe we have collected such information, please contact us immediately.
3. How We Use Your Information
Service Delivery
Provide estimates, schedule crews, order materials, complete repairs/installations
Customer Communication
Send appointment reminders, invoices, warranty info, and relevant updates
Marketing & Personalization
Email newsletters, remarketing ads, AI-powered recommendations (opt-out anytime)
Analytics & Improvements
Monitor site traffic, diagnose issues, enhance user experience with AI insights
4. Legal Basis for Processing
5. Cookies & Digital Tracking
2025 Update: We use advanced tracking technologies including AI-powered analytics, cross-device tracking, and predictive modeling to enhance your experience while respecting your privacy choices.
Essential Cookies
Required for basic site functionality, form submissions, and security
Analytics Cookies
Google Analytics 4, heat mapping, and AI-powered user behavior analysis
Marketing Cookies
Google Ads, Meta Pixel, TikTok Pixel, and remarketing campaigns
Personalization Cookies
AI-driven content recommendations and personalized user experiences
Your Control: You can manage cookie preferences through our cookie banner or browser settings. Note that disabling certain cookies may affect site functionality.
6. Information Sharing
We Never Sell Your Personal Information. We only share data when necessary for service delivery or legal compliance.
7. Data Security & Retention
Security Measures
- • SSL/TLS encryption
- • Multi-factor authentication
- • Regular security audits
- • Role-based access controls
- • AI-powered threat detection
Data Retention
- • Project records: 7 years minimum
- • Warranty claims: Full warranty period
- • Marketing data: Until opt-out
- • Analytics: 26 months (Google GA4)
- • Payment records: Per legal requirements
8. Inspection Photos & Media Rights
Enhanced 2025 Consent Process: We now provide clear, granular consent options for media usage with opt-out capabilities at any time.
Documentation Purpose
Photos and videos are captured for assessment, documentation, and quotation purposes.
Marketing Use (Optional)
If you hire us and consent, we may use before/after images for marketing purposes. This includes AI-enhanced photo processing for better presentation.
Your Rights
You can opt-out of marketing use before service begins, and withdraw consent for future use at any time. We maintain anonymity and never disclose personal addresses without separate consent.
9. Your Privacy Rights
Access & Portability
Request a copy of your personal data in a machine-readable format
Correction & Update
Correct inaccurate information we have about you
Deletion ("Right to be Forgotten")
Request deletion of non-essential data, subject to legal retention requirements
Restrict Processing
Limit how we use your data while maintaining essential services
Marketing Opt-Out
Unsubscribe from marketing emails and AI-powered personalization
CCPA Rights (California)
Additional rights including Do Not Sell and disclosure of data sales
Exercise Your Rights: Contact us at privacy@talyaroofing.com or call (912) 237-2417. We'll respond within 30 days for most requests.
10. AI & Automated Decision Making
New in 2025: We use AI for personalization, fraud detection, and service optimization. You have the right to request human review of automated decisions that significantly affect you.
11. International Data Transfers
Some of our service providers may process data outside the United States. When this occurs, we ensure adequate protection through:
12. Policy Updates & Contact
Policy Changes
We may update this policy to reflect legal changes or new practices. Material changes will be communicated via email, banner notice, or other prominent notification method at least 30 days before taking effect.
Contact Information
6606 Abercorn St., Ste 119, Savannah, GA 31405
Thank You for Trusting Talya Roofing
Your privacy is fundamental to our relationship. We're committed to protecting your information while providing exceptional roofing services to Southeast Georgia.